The Price of Oblivion
We instituted weekly installer meetings, which one of our managers always attends. Our general manager now spends three days a week at the warehouse/custom support offices.
At one point last year, we named three managers for the custom business: one for training, one for administrative issues and one for the installation crews. We realized that we needed to make one person responsible for the whole custom division, so we named a division manager. We brought in a total of 10 new employees into the custom division over the last year.
Some might say, "people leave employers; so what?" Well, we're living the "so what?" far beyond our wildest dreams. Here's what I recommend so you can avoid what we experienced: