Bad stuff happens at good retailers. No one sets out to give poor customer service or to develop policies that prove to be deal breakers. Sometimes, though, we just don’t treat our valued patrons the way we should.
The proof of a great business, though, is in how they recover from poor customer service. It’s in how well and how quickly they are able to admit the mistake and make it right with the buyer.
I recently had a poor shopping experience at The Sharper Image. Their unfriendly policies made it impossible to purchase the expensive headphones I wanted to buy.