The Trials of Training
Navigating the pros and cons of training methods could lead some retailers online.
By Russell Shaw
Planning for and implementing educationally effective training policies are a key for retailers. Issues include deciding on what skill sets need to be trained for, the type of training to be offered, whether to offer that training internally or via third-party services, and how deep within the organization the training should go. All this needs to be accomplished within a quantifiable return-on-investment (ROI) model.