We've done it again.. From the Trenches-A Retail Guest Column
On top of all of this is the confusion caused from the different broadcast formats and how, and when, broadcasts will be able to be received. Therefore it is almost impossible to demonstrate without buying an additional device.
This confusion is represented at all levels with retailers, manufacturers, cable companies, satellite providers and TV networks.
Service facilities are not even being provided with training, manuals or parts. One customer bought a 56-inch TV. The service facility was called and said they would be out within the week. We then called Factory Service and they said a few days. These are $8,000 television sets that are being bought by the wealthiest people in the community. They don't want to hear that.