We've done it again.. From the Trenches-A Retail Guest Column
Maybe if some of these companies actually had to meet the average consumer face to face things would change.
After all manufacturers will not have to look the consumers in the eye in two years, having to explain how much it's going to cost to modify their expensive TV or tuner so full HDTV cable or satellite can be interfaced with it.
As partners we keep destroying any credibility that we could earn back with the consumer. When can we finally unite, show a little class and do it right?