Typically, extended service or replacement plans are tied to specific product. Buy a flat panel, get a warranty. Buy a laptop, get a warranty.
But now that the age of convergence (you know, that thing they kept saying was coming) is finally upon us, do you have service plans at your disposal that address the multi-product solutions required to deliver these new technologies, including the combination of PC and CE technologies, to the home?
In other words, if someone is looking for a total media center solution, including the flat screen TV, PC and media hub, are your sales associates armed with a plan that will cover everything, or are you holding your breath, hoping they at least attach something to the highest-ticket item?