Who Is They?
There are many different types of management in business, especially on the retail side. Retailers range in variety from the little kid's weekend lemonade stand to the publicly owned mega-retailers.
In these extremes, we find one employee that works in all of these. They fill a variety of positions and a number of purposes in all stores everywhere.
They is an imaginary person, usually a figure of higher authority, who is either blamed or held responsible for any and all bad things that happen.