Will Voice Control Eventually Make Keyboards Obsolete?
To answer the question posed above, Pindrop Solutions, a voice security and authentication firm, turned to the public to get their take—and the results were actually a little surprising. According to the company’s survey of more than 4,000 adults in the U.S., France, the U.K., and Germany, nearly half believe that keyboards will barely by used by 2023 as voice control technology continues to improve and integrate itself into products. Further, the report found that 63 percent are already using voice control services to interact with their devices and appliances, and another 53 percent plan to use their voice “even more” in within the next year.
As we’ve seen with the rise of the digital voice assistant over the past few years, there are a ton of use cases for voice control in the home and on the road. The survey found that 63 percent of consumers have used their voice-activated devices to help with cooking, 58 percent have used it to control other devices in their homes, and 52 percent have used their voice to order groceries. And with the future of voice in focus, another 56 percent said they plan to use voice-enabled services to book tickets to events or make restaurant reservations within the next five years—if they aren’t already doing so.
On the business side of things, previous research from Pindrop found that companies have some pretty ambitious goals when it comes to integrating voice services into their workflow. Just over two-thirds (68 percent) of businesses said they plan to use voice-activated assistants for the majority of customer service interactions, while nearly one-in-four said they plan to use them for all interactions.