Byline

Byline
Around the Horn

Tweeter Selects Service Net Tweeter partnered with Service Net Solutions as its exclusive manager and administrator of all of the the retailer’s extended service programs. Tweeter currently occupies 154 store fronts. Through the partnership, Service Net will administer custom, extended service plans for Tweeter’s retail sales and in-home services. Service Net also claims it will create non-traditional services that speak to the needs of Tweeter’s customer base. “We were looking for an administrative partner who could bring value-added services to our current portfolio,” said Dave Malin, vice president and general merchandise manager at Tweeter, in a company statement. “We found that Service Net is completely

Defining Strengths & Weaknesses

This month, Dealerscope thought this sales column from retail expert Rick Segel applies well to the world of warranties, as extended services are part of the most difficult stage of the sales process—closing the sale. Someone came up to me after a recent speech and asked me how much training I had as a speaker. It was one of those special days where I was hitting on every point and the audience was right with me from start to finish, so I was flattered with the question. My response surprised her and took me on a journey that I had never expected to travel. I said, “I really haven’t