Eric Schwartz

Eric Schwartz
A Letter from the President of CTPG

"Good customer service starts with listening. It's key to getting to know your customers better, as well as better understanding their needs an getting to the core of their problems. 

 

A Letter From CTPG's President

Good customer service starts with listening. It’s key to getting to know your customers better, as well as better understanding their needs and getting to the core of their problems.

Happy New Year From Dealerscope's Publisher

One of the best ways to build a more profitable and sustainable business is by increasing customer loyalty by building relationships. As a company, we value communication with our customers who are our readers and advertisers.

A Letter from the President

One of the best ways to build a more profitable and sustainable business is by increasing customer loyalty.

It's About Time

When I pick up the morning paper (yes, I still buy the paper), when I get my daily e-blasts, and when I tune in to the evening news, it's clear—we are climbing out of the worst economic recession in the history of our planet. All the important indicators give us reason to believe its over.

The New 360-Degree Solution

The offering of 360-degree solutions will become an increasingly important CE trend, one driven by consumer demand for product, content and service

The Golden Age of Publishing

When John Campbell launched the nation’s first newspaper, the Boston News-Letter, in 1704, it focused on printing the community’s opinions on various topics. Local and government issues made up the editorials.

A Letter from CTPG's President


Smart marketers know that clear brand association and leadership come through communication.  That’s why I want to take this opportunity to tell you all about the investments our company is making to support our industry with new and enhanced media and event opportunities.

Hoping For Change

We’re finally in 2009. 2008 has not been an easy year for many in the consumer electronics industry. We’ve seen withering revenues, deteriorating markets, spending declines, imploding retail giants and the shrinking of independent dealers. We’re all hoping for change this year, and in many ways 2009 will be a year of significant change that may make us better, if we chose to make it so.

A Letter from CTPG's President


Smart marketers know that clear brand association and leadership come through communication.  That’s why I want to take this opportunity to tell you all about the investments our company is making to support our industry with new and enhanced media and event opportunities.

Enough Already

I  don’t know about you, but I’m tired of bad economic news. TV, newspapers and Web sites have been overrun with Wall Street reports and analyst ruminations. I get it already, the economy is bad, people are suffering and both dealers and manufacturers are feeling the pinch.

CE Needs Women

After visiting the CEDIA Expo recently, as well as several dealer visits and other industry events, it’s extremely evident that CE is still a heavily male-dominated industry. That’s amazing to me, considering how many woman use and appreciate our products and how important women are in the purchase decisions.

Signs of Life

As we closed this issue, Apple broke the news on its new iPod Nanos and iPod Touch products. At that very moment there was probably a collective round of applause from accessory manufacturers and CE retailers. New products and new-form factors mean big money from accessories.

Cutting Through the Noise

As this issue was being finished, Texas was still recovering from Hurricane Ike, the banking industry was going through its own natural disaster, Congress was debating bailout plans, home foreclosures were still piling up, jobless rates in some states hit records, oil prices were still fluctuating and our nation was caught up in both the serious and the trivial issues of the presidential campaign.

YOU Are the Difference

As we enter the most critical selling season of the year, it’s important to keep in mind that the No. 1 product you’re selling is not an HDTV, GPS, cell phone or home theater system. It’s yourself, your brand, your reputation and your commitment to customer service. There are hundreds of companies selling HDTVs, home theater systems and Blu-ray players. Some of those companies are down the street from you while others are online. Some will offer product mixes and SKUs nearly identical to your own, and even at lower prices. That can be pretty discouraging, until you come to terms with the