Customer Service

Retail Tech Wins the Week
August 2, 2019 at 10:01 am

It was a solid week for retail tech. Samsung and AT&T both announced this week new services that leverage some of the latest tech to offer improved customer service and in-store experiences.

Samsung Introduces Visual Support for Customer Service
July 29, 2019 at 9:57 am

Rather than having to try to translate nontechnical and less-than-accurate customer speak when diagnosing a problem, Samsung Visual Support brings the tech into your home via a video chat, allowing them to see the product up close.