Fresh off of a sales training course, HTSA Chief Learning Architect Keith Esterly gives us a taste of what he showcased to the group's members: the art of relationship science and how it influences the sales cycle.
Rather than having to try to translate nontechnical and less-than-accurate customer speak when diagnosing a problem, Samsung Visual Support brings the tech into your home via a video chat, allowing them to see the product up close.
While the retail industry has had to constantly transform throughout its history, customers’ desire for a great service experience hasn’t changed a bit.
Friedrich has elected to bypass the traditional third-party customer support route for this service, using an in-house located team
Today’s headlines are bursting with promises of 5G — and now, even 6G is becoming part of the…
Tom Lovich, President of Audio Authority announced several changes in the sales and service teams to improve client response and technical support.
RoseWater Energy Group and Alpine Power Systems have teamed up to offer nationwide service on installations of the HUB SB20 Energy and Storage Systems.
During a recent trip to a Genius Bar at an Apple Retail Store, we experienced some interesting circumstances that raised some interesting points about the challenges in customer care.