Customer Service

Walmart Catches Heat After Cutting Price-Matching Service
March 23, 2019 at 1:49 pm

Despite claiming that its Savings Catcher tool is no longer needed because they already offer the lowest prices around, Walmart experienced tremendous backlash from customers after pulling the plug on the program.

Ep. 27: The Role of Voice Assistant Technology in Retail
December 5, 2018 at 1:32 pm

Conversocial is a company that's been at the forefront when it comes to helping brands provide better customer service. We spoke with them about how retailers are using, and can use, voice assistant technology to improve that customer experience.