Customer Service

Medallia Announces Powerful Retail CX Capabilities
January 31, 2020 at 12:45 pm

Consumers now have a network of social channels and aren’t afraid to share their best and worst experiences in real-time with the world. Benchmarking how each retail location is performing against the competition or other company locations is critical.

Retail Tech Wins the Week
August 2, 2019 at 10:01 am

It was a solid week for retail tech. Samsung and AT&T both announced this week new services that leverage some of the latest tech to offer improved customer service and in-store experiences.