Today in CE: Amazon Map Tracking lets customers see almost exactly where their package is; Netflix surpasses Comcast in net value; and more.
New ads that support a branding refresh for Best Buy place less emphasis on pushing product and more on creating meaningful experiences for the customer.
For the first time in nearly four years—and for just the second time in the program's 13-year history—the annual cost of Amazon Prime will increase.
Amazon Key delivery services have expanded to in-car delivery. The services, while creepy, show a lot of promise from a convenience aspect.
Communication through new channels, effortless returns, and a combination of AI and human support all play a role in building trust with shoppers.
Retaining customers and winning repeat sales has never been more important as retailers face…
Mounting a 65-inch TV to a wall turned into a bigger challenge than expected, but brick and mortar retailers helped save the day.
There are many ways to reach consumers today on social media, from celebrity endorsements to social…
It’s not easy being a retailer these days. Amazon’s customer experience has changed the game. The…