B & H Photo

Increase Customer Satisfaction
February 1, 2008

The average U.S. household owns 25 consumer electronics products, on which the average adult spends about $1,200 each year, according to the Consumer Electronics Association. To help you improve your sales average and profit margins, we recently interviewed a number of consumers that cut across different age, social and economic backgrounds to see what makes an ideal in-store and online retail experience. We hope their answers and observations will help you achieve and surpass your goals in 2008. Informed sales people make a difference Nansea Soullaird is a 32-year-old graphic designer who lives in Clifton, N.J., and works in Manhattan. By all accounts, she

Riptopia Acquires RipDigital
August 7, 2006

Riptopia, Inc. announced Thursday the acquisition of CD-ripping service rival RipDigital. The acquisition brings the Riptopia brand to Tweeter, Escape (powered by Best Buy), B&H, J&R and Tekserve, augmenting the company’s total presence to 208 retail locations in 28 states. RipDigital CEO and founder Richard Adams, who will now serve as Riptopia’s Vice President of Business Development, said that he looks “forward to combining RipDigital’s sales channels with Riptopia’s industrial-strength processing facilities to deliver commercial and retail customers the premier service of helping people transition to the digital age.”

Contacts: Retailers Selling CE with a Twist of Innovation
July 27, 2006

Henry Posner, B&H Photo Video Inc., New York City Henry Posner says the sales force at B&H Photo Video Inc. has a simple formula for guaranteed success: “We slip a Hersey bar into every outgoing order!” There are snacks at B&H, actually, kosher pretzels and sodas, but the real draw at the fast-expanding Manhattan camera center is a reputation for having some of the most knowledgeable salesmen and women in the industry, available to customers in person and by phone. Posner, Director of Corporate Communications for B&H, says a few strategies have helped the company gain that kind of respect: 1. B&H hires