The renowned, Texas-based CE retailer Bjorn’s Audio/Video this week launched a Sony Shop within its San Antonio location. Taking up its own area of the store, the Sony Shop will stock only Sony products, including Bravia LCD TVs, cameras, notebooks, Blu-ray Disc players and PlayStation 3 products. Sony and Bjorn’s have had a strong relationship for years, owner Bjorn Dybdahl said in the announcement.
No news is good news, right? Wrong. Very wrong. Over the last year, our entire management structure at Bjorn's Audio-Video reorganized—and not by choice. The shake-up began in early 2004, with an exodus of relatively new employees in our custom division to a competing business founded by a former salesman of ours. Losing more than half of our custom installers in a matter of weeks taught us we were dangerously out of touch with that part of our business. Then, as we rebuilt our custom division, other internal issues—not the least of which was the unexpected death of my partner Bob White last December—drove