DirecTV, N.E.W. Expand Protection Plan
April 17, 2012

DirecTV this week announced that it has partnered with N.E.W. Customer Service Companies to offer the new DirecTV Protection Plan Premier (PPP.) 

N.E.W. Launches Buyback Program
February 7, 2011

Extended service plan provider N.E.W. announced Monday that it is launching a consumer electronics buyback program.

Walmart Drops Prices, Offers Install Deals
February 1, 2010

At the start of Super Bowl week, Walmart Monday announced slashing of prices on several items, including both TVs and installation service packages.

N.E.W. Highlights ‘Plug & Play’ Software at CES
January 8, 2010

N.E.W. Customer Service Companies used the occasion of the International CES to showcase its Plug & Play online software.  This innovation that can be integrated into a dealer’s online sales site to match an appropriate service contract to a particular product and highlight that service contract for the consumer in a clear, easy-to-understand and compelling manner, said Jamie Breneman, director of marketing.

Retailers On New Price Wars
December 1, 2009

Regardless of philosophy or business model, every consumer electronics retailer, from the nationals to the independent dealer, is in an all-out price war. While some retailers say current pricing and margin pressure is nothing new, others say they've never seen anything like it. The trick now, they all agree, is to become engaged without getting killed.

Tailor-made ESPs
November 1, 2009

Customization has reached warranties. Warranty companies are reacting to the recession and lower ticket prices with offerings that aim to make extended service plans (ESPs) as attractive in their pricing and feature packages as the products they protect. It has never been a one-size-fits-all business. But even more intense tailoring of a contract to product,…

N.E.W. Program Speeds Product Replacement Turnaround
January 21, 2009

Extended warranty supplier N.E.W. Customer Service Companies has introduced a Rapid Replacement product warranty plan that will reduce the turnaround time it takes to receive a new product in exchange for a broken one from what can sometimes be weeks to 24 hours, for consumers invested in the plan.

Tech Trade-Ins, From Office Depot and N.E.W.
September 9, 2008

Office Depot and N.E.W. Customer Service Companies, Inc. last week announced the launch of the Office Depot Tech Trade-In program, which will allow users to trade in their old and unused electronics in exchange for a store gift card. The items will then be recycling, with the customer receiving a gift card in the amount of the “recycle trade-in value.” Small-to-medium-sized electronics, including LCD monitors and TVs, digital cameras, computers, camcorders, gaming systems, MP3 players, smart phones and printers are among the items accepted as part of the program. N.E.W. launched a similar program with Sam’s Club last spring. “In