A new opportunity is rising from the ashes of traditional CE retail for savvy dealers who are willing to leverage it. The opportunity exists because web-centered media, cloud computing and IP-based products are creating a new connected home ecosystem that requires an entirely different approach to service.
A parts supplier that declared bankruptcy after it was found to have overcharged Best Buy by nearly $6 million has been purchased at auction... by Best Buy.
BTX Technologies, a manufacturer and distributor of professional-grade products used to interface and integrate A/V, broadcast, home theater, data and security systems, named Frank Brady representative channel manager. Brady’s role is to complete the company’s manufacturer representative channels in the commercial A/V, home cinema, and security markets, as well as to maximize existing manufacturer representative participation in the promotion and sales of BTX products. A 30-year veteran of the A/V industry, Brady last worked as field director of representative sales for Digital Projection International (DPI). He had also worked at Liberty Wire & Cable and Peirce Phelps. Partsearch Technologies has appointed Gary Kazmer
The CE parts delivery company Partsearch Technologies announced this week that it has agreed to exclusively provide replacement parts and accessories management solutions to the National Service Alliance (NSA). The deal will consist of Partsearch interfacing with technicians who are NSA members in order to “find, order, ship and track” the necessary part, according to the company’s announcement. Partsearch’s other major clients include GE, Costco, and Circuit City.
The mission of CE Interactive (CEI) is to make consumer electronics simple. CEI has developed the definitive platform that simplifies cross-brand connectivity, reduces “no fault found” returns, improves bundling, improves brand loyalty and improves the customer experience. CEI’s platform embodies cross-brand product attributes, meta-data and advanced logic and delivers this powerful combination through both turnkey end-to-end solutions and open API’s for developers. CEI’s industry platform is enabling the next generation of services for the CE industry. CEI’s CEO, Dean Summers, founded Partsearch Technologies, the industry standard platform for parts and accessories. He has reunited his core team to tackle similar challenges at CEI
New companies in the CE industry pop up everyday, but not everyone brings a fresh new business model to the table, and some names will disappear as quickly as they appeared. But there are those that do succeed and push the industry in new and exciting directions. This month the editors at Dealerscope picked 10 new or emerging companies covering different corners of our market—retail, distribution, and service—we think offer new and interesting concepts and strategies. Time will tell if they have what it takes to become CE superstars, but for now they certainly have a good start. Service provider CE Interactive CEO: Dean
Partsearch pitches the reach of its parts and accessories database to service centers and OEMs By Janet Pinkerton Partsearch Technologies spent 2002 wooing retailers to its master parts catalog of manufacturer replacement parts and accessories for in-house and consumer needs. For 2003, Partsearch Founder and President Dean Summers said, "We're focused on rolling out our service center solutions and OEM solutions." The Partsearch service center solution ties service manual information, such as illustrated parts look-ups, schematics and exploded views, to Partsearch's master parts catalog, and presents the data in an inter-active environment. J&R Music and Computer World (www.jandr.com) is the latest retailer
How Ultimate Electronics nails the fundamentals of specialty retail while experimenting and expanding By Janet Pinkerton A customer comes into the store in response to an advertised promotional price. You show him or her the product they want, but then use the rest of your selection to show them what else they can have for a little more money. You make the experience easy and enjoyable. If they need cables and accessories, you show them the various options and explain why they need them. If they are afraid to install the product themselves, you offer to do it for them, for a fee, of
The Clayton Effect: New Sirius Satellite CEOJoseph Clayton announced the arrival of some of his old Thomson/RCA compatriots: Guy Johnson was appointed EVP, Sales & Marketing, a newly created position. Stanley Kozlowski is now VP of Retail Marketing, Jeffrey Peace joins as VP of Western Retail Sales, Russ Fyke grabs hold as VP of Midwest Retail Sales. All are 20+ year veterans of the consumer electronics industry and have held positions with RCA, General Electric and Thomson multimedia. Tune in: Ron Baime was appointed to vice president of merchandising, audio, for the The Musicland Group. He replaces Dick Odette, who was with