Samsung Electronics

CEA Business Solutions Series 2000 - Ways to Reduce Returns
July 1, 2000

By David Dritsas The electronic age has changed and continues to change the way retailers do business. It's changing the way consumers shop for electronics. But did you think that it could work to help you reduce your returns? This was the hot topics at the CEA Business Solutions Series in Los Angeles. The two-day event covered ground on topics from call center efficiency to available Web technology for increased consumer awareness and education. Day one concentrated heavily on the problem of returns and how to combat them. "We simplified owners manuals with pictures and diagrams and non-technical instructions," said Ira Miller, controller and director of financial

April 1, 2000

OfficeMax named Gary Peterson president and chief operating officer, a newly created position. The COO responsibilities were previously held by Michael Feuer, OfficeMax's CEO.…The Good Guys appointed Cathy Stauffer its vice president of merchandising and Richard Gazlay, formerly the director of operations, to vice president of operations.… Tandy Corp. assigned Loren Jensen to vice president, finance. The company also named Martin Moad vice president, treasurer.…PC Connection, Inc. named Brad Mousseau vice president of human resources. Best Buy promoted Rich Christensen to the newly created position of vice president, technology services. He was director of distributed systems.…Target Corp. formed an e-commerce business unit, Target Direct,

The New, the Strange, the Megapix
March 1, 2000

By Grant Clauser LAS VEGAS—The 2000 annual Photo Marketing Association meeting, held once again in Las Vegas, demonstrated, among other things, that the mainstreaming of digital cameras has pretty much arrived. In addition to the expected improvements in resolution and some new interesting designs, PMA featured some strange products that most people would have never predicted. At the top of the strange and unique list would have to be Polaroid's combination instant/digital camera. The still unnamed product ($99) fuses an i-Zone instant camera with a VGA-quality digital camera. It has separate viewfinders and flashes for each camera (the cameras appear literally glued together), so the

Brighter and Better Desktop LCDs
June 1, 1999

They're all over the trade shows and on every desk on the prime time law and hospital dramas, but will LCD displays make it into home and small offices anytime soon. From a quality standpoint, flat panels are improving, and that goes a long way with the average consumer, some who still think of LCDs as being grainy and hard to look at. But newer models demonstrate less pixel defects, and more colors which mean better pictures. The technology is maturing. "There's better filtering and better light distribution, " said Sam Miller, manager of ViewSonic Laboratories. "The panels themselves are getting brighter, and the