A Letter from the President of CTPG
March 17, 2015 at 7:01 pm

"Good customer service starts with listening. It's key to getting to know your customers better, as well as better understanding their needs an getting to the core of their problems. 


Lessons Learned at FutureVision
March 17, 2015 at 7:01 pm

FutureVision was an exclusive event hosted by Dealerscope and Ryan Retail Consulting that brought together consumer electronics industry leaders from among the upper echelons of retailing with top-tier executives from key vendors.

Faking Authenticity
March 6, 2015

I often receive compliments on how well SVS connects with fans and customers on Facebook, Twitter and the forums, and the typical ensuing question is, “Who handles your social media?” My unexpected response:  “All of us!”