HTSA Plans Social Media Training
May 29, 2013

The Home Technology Specialists of America (HTSA) announced that it will host a social media training webinar, the first of its kind, on June 5.

Best Buy Folds Twelpforce
May 8, 2013

Best Buy this week announced the end of its Twelpforce Twitter-based tech support service, folding its Twitter services into Geek Squad and the Best Buy Unboxed online community.

Best Buy Scraps Twelpforce, Shifts Twitter Support to Geek Squad
May 7, 2013

Best Buy said Tuesday it is discontinuing Twelpforce, a Twitter-based tech support initiative it launched nearly four years ago.

Twelpforce used a team of more than 3,000 registered Best Buy employees and Geek Squad agents to answer customers' questions in 140 characters or less via the @twelpforce handle. Over the years, the account sent more than 65,000 tweets.

Now, much of that activity will be shifted to its Best Buy Unboxed online community. Best Buy also will maintain a Twitter presence through its @BestBuy, @BestBuySupport and @GeekSquad accounts.

Sungale Debuts New Cloud TV Box
May 5, 2013

Sungale recently unveiled its new Second Generation Cloud TV Box STB370, the successor to the version unveiled last year. 

Electrolux Hires Designer for Kitchen Ideas
May 1, 2013

Electrolux is teaming up with an interior design expert to offer tips on how to craft functional but stylish kitchens.

Elaine Griffin of New York has come up with a short list of ideas, which include creating a "mini-office" in the kitchen since many homeowners use the room as a command center for paying bills, doing homework and scheduling.

"An organized office space can also keep every member of the family in the loop with busy schedules," Griffin writes.

Petra Hosts Car Audio eXpo
April 25, 2013

Distributor Petra industries hosted its 11th Annual Car Audio eXpo on Sunday, April 21st in Edmond, Okla. 26 manufacturers demonstrated products including Boss, Clarion, Cobra, Directed Electronics, Dual, Magellan, Parrot, Pioneer, Scosche, SiriusSX, Wilson and more.

How the Indy CE Retailer is Transitioning to Online
March 15, 2013

The independent CE retail channel still sells the vast majority of its products in-store. But buying groups are offering more tools to help dealers fulfill online marketing and e-commerce initiatives. Here’s what they’re doing. For more insights from the full buying group roundtable, see the March issue of Dealerscope and every day on

The Impact of UHD 4K TV
March 1, 2013

The buying group executives we interviewed for this year’s annual roundtable don’t all agree on surefire strategies their dealer members can use to increase profitability. But they do agree the industry has turned a corner, and that better times are ahead.