Warrentech

DS1206_yir
December 1, 2006

FEBRUARY Hueberger Leaves PRO, Workman Moves in PRO Group President/COO/Executive Director Roger Hueberger announces that he will be leaving the buying group after serving for 11 years. According to the PRO Group and Hueberger, a failure to come to agreeable terms on a new contract was cited as the reason for his departure. “I loved my 11 years at PRO, but both parties couldn’t agree on terms,” says Hueberger, noting that talks over his contract have been rocky for several months. “This wasn’t a big surprise; this started last summer.” Hueberger was made director of PRO Group in 1994, and in 1996 was

Headline
December 1, 2006

Hueberger Leaves PRO, Workman Moves in PRO Group President/COO/Executive Director Roger Hueberger announces that he will be leaving the buying group after serving for 11 years. According to the PRO Group and Hueberger, a failure to come to agreeable terms on a new contract was cited as the reason for his departure. “I loved my 11 years at PRO, but both parties couldn’t agree on terms,” says Hueberger, noting that talks over his contract have been rocky for several months. “This wasn’t a big surprise; this started last summer.” Hueberger was made director of PRO Group in 1994, and in 1996 was promoted to chief operating officer.

Warrantech Signs Five-Year Deal with MARTA
September 25, 2006

In a deal announced last week, Warrantech added five years to its relationship with MARTA Cooperative of America, extending a three-year-old “preferred provider” contract. Since 2002, Warrantech has signed agreements with over 90 percent of MARTA’s CE and appliance retailers. John L. Rice, chairman of MARTA’s board of directors said, “This renewal agreement signals a big vote of confidence in Warrantech and in our commitment to an ongoing relationship with one of the most respected companies in the service contract industry.”

PeachDirect and Warrantech Form Strategic Partnership
July 24, 2006

PeachDirect, an online retailer of electronic goods, seeks to please customers with its new one-year agreement with Warrantech Corporation. Retailing directly to the consumer products from brand-name manufacturers like Bose, Hewlett Packard and Panasonic, PeachDirect will now offer buyers Warrantech warranties on all consumer electronic purchases while the contract lasts. PeachDirect already provides buyers with pre-approved financing options in the mail to make purchasing more affordable. Sean Hicks, president of Warrantech Consumer Products, comments, “The agreement between PeachDirect and Warrantech is really a strategic partnership for both companies.”

People on the Move
July 7, 2006

Vonage promotes Timothy G. Smith to interim president of Vonage Network Inc. Smith held management roles at Sun Microsystems Inc., UUNET Technologies Inc. and Wayport, Inc. before becoming senior vice president of network and systems infrastructure at Vonage in July 2005. Responsibilities for his new position will include overseeing the company’s network and systems operations globally and managing Network’s staff. Smith’s move from within will allow Louis Mamakos, CTO and former president of Vonage Network, to serve solely as CTO. Dana Innovations appoints Elliot Schwartz to director of sales for HomeTech and HiFiWorks retail-distribution brands. He brings with him audio-video experience from his management

Around the Horn
May 1, 2006

Tweeter Selects Service Net Tweeter partnered with Service Net Solutions as its exclusive manager and administrator of all of the the retailer’s extended service programs. Tweeter currently occupies 154 store fronts. Through the partnership, Service Net will administer custom, extended service plans for Tweeter’s retail sales and in-home services. Service Net also claims it will create non-traditional services that speak to the needs of Tweeter’s customer base. “We were looking for an administrative partner who could bring value-added services to our current portfolio,” said Dave Malin, vice president and general merchandise manager at Tweeter, in a company statement. “We found that Service Net is completely

Beyond the Bottom Line
January 1, 2006

Extended-service contracts don't just boost profits By Nancy Klosek There's an inescapable duality about extended warranties. When a customer buys a service contract, he is both buying a very costly piece of paper whose worth may never be realized while at the same time a very inexpensive solution to a potentially expensive problem. Warranties, unlike the products they are fashioned to cover, are much more than meets the eye. So companies in this trust-based business of product protection realize the need to be as transparent as possible to the retailers and consumers they serve. Dealerscope polled several major CE/appliance warranty executives this