Babylon, New York

The Ritz Camera chain, that began as an Atlantic City portrait studio over 90 years ago and grew to become the most recognizable name in photo specialty retail, is about to be sold

As the retail industry has undergone dramatic change in the last decade, so too has the definition of “customer service.” While good customer service means different things to different people and different locations, bad customer service is usually much easier to define. The National Retail Federation (NRF) clearly recognizes the changes the retail industry has undergone along with the redefining of the term customer service. The organization recently released a set of customer service competency standards it would like to see used in future training centers, schools and colleges. It offers a professional certification in customer service at its new NRF University Web site

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