British Columbia

Former Best Buy Chief Executive Officer Brad Anderson said he was joining the board of Vancouver, British Columbia-based LightHaus, a company that measures customer engagement inside stores.

LightHaus uses information obtained from in-store video cameras to measure customer traffic and evaluate browsing and shopping behaviors as well as trends.

The data can then be used by retailers to boost customer service, sales conversion rates and in-store productivity.

CEDIA announced this week that it will bring its CEDIA University CU on the Road program North of the border in March, conducting sessions in Richmond, British Columbia.

1 1 Dell 37.43 B 36.28 B 3.17 37.43 B 36.28 B 1 N/A 1 Dell Way Round Rock, TX 78682 512-338-4400 www.dell.com Michael Dell Public, EO (MO/Web) 2 2 Best Buy 22.48 B 19.45 B 15.58 29.97 B 26.65 B 858 742 7601 Penn Ave. South Richfield, MN 55423 612-291-1000 www.bestbuy.com Bradbury H. Anderson Public, ATVM (+Web) 3 3 Wal-Mart 23.49 B 21.68 B 1.81 234.87 B 216.77 B 3,689 3,461 702 SW Eighth St. Bentonville, AR 72716 479-273-4000 www.walmartstores.com H. Lee Scott Jr. Public, MM (+Web) 4 4 Circuit City 11.93 B 10.79 B 10.56 11.93 B 10.79 B 653 631 9950 Maryland Dr. Richmond, VA 23233 804-527-4000 www.circuitcity.com Philip J. Schoonover Public, EO (+Web) 5 5 Staples 8.1 B 7.23 B 12.03 15.41 B 13.85 B 1,576 1,491 500 Staples

Rod Williscroft, president of Totem Appliance in Burnaby, British Columbia, Canada, handles a lot of warranty service calls. To ensure his company maximizes profit on manufacturer, COD and third-party warranty services he follows two main rules: break out and document in a business report the costs attached to each type of service and communicate your needs clearly to the warranty providers. “Every type of call you get has different costs associated with it,” Williscroft told a group appliance dealers and service providers during his session “Service Finance: Understanding Your Cost of Doing Business Report” during The Service & Retail Convention this week in Las

By Laura Spidale Let's talk for a minute about why egghead.com loves--just luuvvvvvs--Amazon.com. "Every time someone successfully buys a $20 book from Amazon.com, it prepares him to buy a $2,000 computer system from Egghead," John Hough, Egghead.com's spokeman, said. After divesting itself of its remaining 87 brick-and-mortar outlets, Egghead in fiscal 1998 moved operations to the web. Consumers ordered about $293.1 million worth of goods from the company web site. The nation's top 50 consumer electronics retailers in 1998 garnered $64.3 billion in sales, a 10.58 percent increase over the $58.1 billion earned in 1997. No one knows exactly how much of that total to attribute to Internet

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