Burnaby

Samsung Electronics' Canadian arm announced that it will open its first retail store this summer. The store will open in Burnaby, B.C.

Like others, I got reeled into watching the Masters Golf tournament earlier this month after hearing the news that Tiger Woods was coming back to the game.

At some point during the weekend, I thought back to a conversation I had with Barry Gunn, owner of Edmonds Appliance/Y Frank in Burnaby, B.C. With a perfectly straight face Barry said, “I manage my business the same way I play golf.” I knew that Barry was an avid, low-handicap golfer, but I was still puzzled by his metaphor.

He explained that unlike other sports, golf is a very singular exercise. Your competition really has no impact on your game. They don’t tackle you or block your shots. You can’t get ahead by intercepting your opponent’s ball. Pros like Phil Mickelson and Tiger Woods don’t change their swings based on who they’re paired with or who’s on top of the leader board.

On the links, golfers have to rely on their own skills to read the greens and avoid course hazards. Even on the same course, each round is different; course conditions and weather vary day to day.

In golf, you have to play to your own strengths and continually practice to improve your swing. You don’t have a team to help assist you in making points and you can’t count on bad calls from the officials to push your competition back.

Rod Williscroft, president of Totem Appliance in Burnaby, British Columbia, Canada, handles a lot of warranty service calls. To ensure his company maximizes profit on manufacturer, COD and third-party warranty services he follows two main rules: break out and document in a business report the costs attached to each type of service and communicate your needs clearly to the warranty providers. “Every type of call you get has different costs associated with it,” Williscroft told a group appliance dealers and service providers during his session “Service Finance: Understanding Your Cost of Doing Business Report” during The Service & Retail Convention this week in Las

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