Harrisonburg, Va.

It’s no surprise to any retailer that the hey day of DVD is over. With $30 DVD players selling in aisle five of the grocery store, DVD has fast become a low-margin, commodity product. So it makes sense for retailers to hail the coming of high definition DVD—HD DVD or Blu-ray—as a boost to better margins. But the sale of these players may not be so easy. Incompatible formats, digital copy protection limitations and consumer unawareness all contribute to this category’s status as a hard sell. But with HD DVD now ready to ship, retailers will have to develop a strategy. Dealerscope interviewed some

By Tatyana Sinioukov "Success is measured not so much by the position one has reached as by the obstacles one has overcome," said Booker T. Washington. Those words ring true for any entrepreneur, including Bill Crutchfield, founder of Crutchfield Corp. Crutchfield started his now-successful business with $1,000 and a good instinct for customer care, but not much else. Twenty-six years later, his devotion to customer service and his flawless transformation of his catalog company into an information-focused e-tailer earn Crutchfield a Dealerscope Hall of Fame Award. "Most challenges can be overcome through creative solutions, and that's what entrepreneurs do best—creative problem solving," said Crutchfield

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