Al Walters

Representatives from 17 top-tier dealers that make up the Progressive Retailers Organization (PRO Group) arrived at one of Scottsdale, Arizona’s most beautiful golf courses at a significant moment in golfing history: just days before a 12-handicapper named Ted Kemp had sunk not one but two holes-in-one during a single round. The odds of that singular achievement are about 62-million-to-one, but Murray Huppin, president of Huppin’s/OneCall, woke early one morning during the the PRO Group’s Spring Meeting to take a shot at the record. He was joined on the course by executives from Mitsubishi, Panasonic and Yamaha. Maybe it was the gorgeous Arizona

Retail Alternatives for Fixing Broken Products By Collin Keefe The multi-faceted retail repair chain is in the process of fixing itself. Today most service and repair companies are a conglomeration of independent servicers, loosely forming a network for parent servicers, like manufacturers and warranty or extended service contract administrators. Depending on the type of coverage, customers either take products back to the point of purchase or contact the unit's warranty administrator. Big box retailers oftentimes have their own service plans and facilities, but for smaller independent retailers a broken product gets handled by the manufacturer or an extended service plan administrator. But no matter

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