Around this time of year, we find ourselves searching the industry for words of wisdom, encouragement and inspiration, mainly as a way to learn from what transpired in the past and to establish new goals and better practices for the coming year.A few of those nuggets came our way during a conversation with Alan Lavine, one of the regional CE dealers who participated in Dealerscope’s annual retailer roundtable
Regional retailers who have outlasted their competitors (including many big boxes) at this point have already learned to adjust inventory, cut personnel and fine-tune the back office. Now they’re looking to maximize those efficiencies as they gear up for what many think will be an upturn in 2012. Here’s what they had to say in our annual regional dealer roundtable.
Eddie Maloney, President, Cowboy Maloney’s Electric City, Jackson, Miss.:
Scott Huffman, President, Independence Audio-Video, Independence, Mo.:
Jeff Jarvis, Director of Sales, Standard TV & Appliance, Portland, Ore.:
Alan Lavine, Sales Manager, Percy’s, Worcester, Mass.:
Percy's in Worcester celebrates Earth Day with Mass Save Great Appliance Exchange stimulus program
Summertime is considered another business opportunity for Western Appliance, especially as the sales and marketing teams find new ways to move higher-margin, energy efficient products with "green" messaging.
Selling the Upscale Kitchen Edited by Grant Clauser When Dealerscope needed an insider's scoop on selling high-end cooking appliances, we naturally went to Alan Lavine of Percy's, in Worcester, Mass. Percy's, a one-store, family-owned operation (with seven working kitchens) has been serving central Massachusetts for 70 years, providing good service and good advice. Lavine, part of the Percy family, offers suggestions on what to say and how to sell to the high-end kitchen customer. What are customers' main concerns when shopping for high-end kitchen products? They all want to know about features. They want to know what makes one product different from