Andy Wilcox

By The Dealerscope Staff What's going to keep retail profitable this year? Dealerscope polled retailers and listened to retail executives of various formats and sizes to determine what practices they deemed important to their bottom line in 2002. The response, to a great extent, sent us back to basics, with a few twists. 1. Strengthen Employee Training Sales associates: your best asset or your greatest liability. The same goes for everybody else on payroll. "Probably the biggest best practice we have is a dedication to employee education," said Tweeter Home Entertainment Group CEO Jeff Stone. Every Tweeter employee, including corporate office employees, goes

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