Bill Crutchfield

Crutchfield's Web site, Crutchfield.com, received a Circle of Excellence award from BizRate Research this week, marking the tenth year that it has received the honor.

Of more than 900 stores nationwide, Best Buy operates 251 locations focused on Hispanic consumers. “Hispanics make a significant impact on our business today,” said Joanna Lauren Duffy, vice president of Best Buy’s media relations and global consumer marketing in New York. “We expect them to account for a large percent of our growth in the next three years.” That’s why at select Best Buy locations, you’ll likely find an emphasis placed on Spanish-language services. “Bilingual employees wear name tags indicating their language abilities,” Duffy said. “We have also implemented an integrated bilingual in-store experience in these 251 stores, including bilingual signage, brochures and

Every year Dealerscope has the pleasure of honoring the most influential leaders in consumer technology with the Dealerscope Hall of Fame Awards. The inductees are selected by the magazine staff after consulting with various members of the industry. This year, Dealerscope honors five individuals from the retailing and manufacturing parts of the industry. These inductees represent the best and brightest talent in the consumer electronics world. They have singled themselves out through their vision, leadership and accomplishments, and have helped shape the industry for the better. In the pages that follow we profile this year’s inductees and allow them to share their experiences and

Dealerscope is proud to present its 2002 Retail Excellence Awards to Crutchfield, Good Guys, J&R Electronics and Ultimate Electronics. Candidates were selected through nominations and endorsements from manufacturers and Editorial Advisory Board members. Award recipients were chosen for their exemplary performance in several categories, including customer service, employee satisfaction, growth and merchandising. Crutchfield Always room for improvement By Collin Keefe For nearly three decades, Crutchfield has been setting the standard by which customer-service excellence is measured. The catalog retailer-cum-online audio/video and mobile electronics resource center has laid the groundwork for the custom-install business, and for e-commerce. Time and again, year after

By Bill Crutchfield, Founder and CEO of Crutchfield Corporation Last October, I cautioned my 500 employees that Crutchfield might have to postpone the construction of a state-of-the-art, multi-million-dollar call center that we had planned to build this year near Charlottesville, Virginia. In my company Intranet message, I stated, "Although still in the minority, a growing number of people (myself included) fear that the economy may slow too much and fall into recession." Although I was in a very small minority eight months ago, I did see a situation that deeply troubled me. Recently, many people have asked me what I saw back in

Commentary by Bill Crutchfield Last October, I cautioned my 500 employees that Crutchfield might have to postpone the construction of a state-of-the-art, multi-million-dollar call center that we had planned to build this year near Charlottesville, Virginia. In my company Intranet message, I stated, "Although still in the minority, a growing number of people (myself included) fear that the economy may slow too much and fall into recession." Although I was in a very small minority eight months ago, I did see a situation that deeply troubled me. Recently, many people have asked me what I saw back in October that others did

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