Con Maloney

By The Dealerscope Staff What's going to keep retail profitable this year? Dealerscope polled retailers and listened to retail executives of various formats and sizes to determine what practices they deemed important to their bottom line in 2002. The response, to a great extent, sent us back to basics, with a few twists. 1. Strengthen Employee Training Sales associates: your best asset or your greatest liability. The same goes for everybody else on payroll. "Probably the biggest best practice we have is a dedication to employee education," said Tweeter Home Entertainment Group CEO Jeff Stone. Every Tweeter employee, including corporate office employees, goes

By Markkus RovitoVendors Thomson and Zenith showed up to the NATM meeting with significant changes in their business strategies: Thomson had its alliance with RadioShack and RS's new store-within-a-store deal with Blockbuster, and Zenith had its new digital strategy and the decision to work with buying group members individually rather than with buying groups as a collective. Regarding Thomson, NATM President Jerry Throgmartin said, "RCA is still a strong partner. By the same token, they run the risk of becoming known as the house brand at RadioShack. At a point, if we promote the RCA brand that's known as a RadioShack brand, we run

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