Dealerscope is proud to present its 2002 Retail Excellence Awards to Crutchfield, Good Guys, J&R Electronics and Ultimate Electronics. Candidates were selected through nominations and endorsements from manufacturers and Editorial Advisory Board members. Award recipients were chosen for their exemplary performance in several categories, including customer service, employee satisfaction, growth and merchandising. Crutchfield Always room for improvement By Collin Keefe For nearly three decades, Crutchfield has been setting the standard by which customer-service excellence is measured. The catalog retailer-cum-online audio/video and mobile electronics resource center has laid the groundwork for the custom-install business, and for e-commerce. Time and again, year after

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