Dave Graveline

The international consumer electronics press gathered in Spain April 18 and 19 to get a sneak peak of the new trends that will debut at this year’s IFA Consumer Electronics Show in Berlin, August 29 through Sept. 3. One of the most interesting developments is the inclusion of white goods at this year’s IFA. Dr. Christian Goke, Chief Operating Officer of Messe Berlin said, “By integrating the leading companies from the domestic electric appliance industry we have created a format that has not been tried at any other trade show. Starting in 2008 the IFA will be bringing two of the top selling sectors,

By Tatyana Sinioukov Here's a quick rundown of what e-tailers and companies that provide support and services for them are doing at the show. SatisFusion, a provider of customer, retention-based support services for e-tailers, will debut its eRetentions Platform. The eRetentions Platform integrates ESPs, warranty claims processing, sales and distribution support services, and e-support content into one customer-branded system. Geared toward consumer electronics e-tailers, this program offers such services as repair arrangement, status tracking and customized product portfolio management. One of the distinguishing features of the eRetentions Platform is its after-sale product support and how-to content. In time for CES, MobileToys is relaunching its mobile electronics Web

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