New iPhone rumors should generally be squinted at with the same sort of skepticism you’d apply to homeopathic remedies or Mayan Calendar claims, but as we quickly approach the September 12 announcement of the iPhone 5—or the New iPhone, or simply the iPhone, or whatever Apple ends up calling it (Fred, for all we know)—one aspect of its new design seems almost certain at this point

Virtual working is only for professions with digital deliverables, right? Designers, coders, writers and customer service reps that spend all day on the phone may be the first types of people you think of when you ponder virtual working, but if you think nuts and bolts companies that deal in the physical as well as the digital can?t benefit from new ways of working then you haven?t talked to Fred?s Appliance. Forget preconceptions of triple copy service tickets and greasy parts rolling around the back of disorganized vans, the Madison, Ohio-based appliance repair company is setting an example in

Not too long ago I was reading Colleen Lerro’s article in Dealerscope, “Using Green to Go From Red to Black,” a well-written and thoughtful presentation of some polling data done by CEA.

As a turnaround specialist, Dr. Rick Johnson ( has worked with a number of companies that would be considered losers. He observed the problems in those companies were generally at the top of the organizational chart, not in the middle or at the bottom. In most cases, companies losing market share, customers and money were also suffering from poor leadership. In contrast, Dr. Johnson noted, “winning organizations have a knack for leadership development throughout” the company. Succession becomes more than just the eventual transfer of ownership.” Strong companies understand that succession occurs throughout the company, not just

From his mezzanine office, Concord Camera Store owner Michael St. Germain has a bird’s eye view of his sales floor. Last November, it was hopping. Customers were checking out a wide selection of the latest sub-$1,000 digital SLR’s and the ever more affordable point-and-shoots, pleased to be getting a lot more camera for their money than the year before. St. Germain’s staff had good offers for customers that day, showing an 8 megapixel Kodak 875 for $199. The year before, he said, a comparable camera would have sold for about $700. Surveying the busy registers from his desk chair, St. Germain could cross off

Fred and Jamie Ernst, Co-ownwers, Quick as a Flash, Vacaville, CA Considering that a third of the nation’s specialty camera stores have been shuttered in the last five years, running a successful digital imaging shop today is already proof of a strong survival instinct. But Fred and Jamie Ernst, the married owners of the Quick as a Flash in Vacaville, California, have survived more than most. Fred is 86 years old, Jamie, 80. Their 19-year-old business is the only one of six photo specialty shops in Solano County to have kept its doors open. Such dogged success during the film-to-digital industry transition could very

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