Sears this week unveiled technology that enables some of its Kenmore and Kenmore Elite washers and dryers to "talk" directly to customer service representatives.
J.D. Power and Associates' annual customer satisfaction rankings for appliances delivered a split verdict,
By Tatyana Sinioukov, firstname.lastname@example.org Sears, Roebuck and Co., which has won the Energy Star Partner of the Year award for the second time in a row, said it has intended to sell one million Energy Star-compliant appliances in 2000, but exceeded that number, selling 1.1 million. By July 2001, Sears plans to roll out 84 different models of energy-efficient refrigerators that meet and exceed the new DOE standard that goes in effect in July. There are 55 Kenmore models in the lineup, and one of them is a 26-cu.-ft., side-by-side Kenmore Elite refrigerator that exceeds the new DOE standard by 15 percent (to qualify for
Serious About Barbecue By Tatyana Sinioukov Outdoor cooking is not about slapping a hot dog or a burger on a grill anymore. It's also about sauteing, frying, stewing, and not just meat but fish, tofu, vegetables—you name it. Consequently, more is expected of outdoor grills. No, they don't have an integrated Internet browser (yet), but grills aren't just grills anymore. Grill manufacturers now pay more attention—than they have in the past—to the even heat distribution, easy cleanup and reduction of the flare-up from juices and grease drips. GE Appliances' Monogram Outdoor Cooking Collection is the latest example of products that address flare-up reduction and
By Tatyana Sinioukov With Circuit City getting out, Sam's Club and Wal-Mart getting in, and the independent, regional and national retailers all competing for their place under the sun—expanding distribution, lowering prices and improving customer service—2000 was a year of transition in the major appliances market. Industry assessment of the year's changes were mixed. "I don't think the fact that the distribution strategy had changed means people are going to buy more or less appliances," said Tina Settecase, vice president and general merchandise manager, home appliances, Sears. "The industry per se is going to have as many sales as it was going to