Larry Wu

J.D. Power and Associates last week issued a study ranking various popular digital cameras in the area of customer satisfaction, in four separate categories. According to the J.D. Power and Associates 2008 Digital Camera Usage and Satisfaction Study, the highest-ranking cameras in the point-and-shoot series are the Fujifilm Finepix S series, while the Canon PowerShot G series and Panasonic Lumix DMC-TZ series tied for top honors among premium point and shoot cameras. Sony’s Cyber-shot T series took the lead in the ultra-slim rankings, while top honors among DSLRs went, in another tie, to the Nikon D series and the Canon EOS Digital

Consumer electronics sales people are more likely to recommend LCD TVs over plasma models by a more than three-to-one margin. That’s according to a survey released jointly this week by J.D. Power and Associates and Market Force Information. According to the survey, titled the 2008 Television Retail Insights Report, salespeople are also less knowledgeable than they should be about the technologies, both telling customers about “burn in” and other problems with plasma that have largely been resolved, and also failing to disclose positive developments about LCD technology. The survey was based on a “mystery shopper” investigation with more than 2,000 participants. “

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