Phil Wilkerson

Navigating the pros and cons of training methods could lead some retailers online. By Russell Shaw Planning for and implementing educationally effective training policies are a key for retailers. Issues include deciding on what skill sets need to be trained for, the type of training to be offered, whether to offer that training internally or via third-party services, and how deep within the organization the training should go. All this needs to be accomplished within a quantifiable return-on-investment (ROI) model. Jim Dion, president of retail consultancy and training firm Dionco Inc., Chicago, recommends that retailers devote one to two percent of their annual gross

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