Visit Abt Electronics in Glenview, Ill., for the first time and you’ll be overwhelmed with a dominant feeling: jealousy.
By Jamie Latshaw MORTON GROVE, Ill.--It's Bob Abt's insistence on superior customer service that repeatedly brings his customers back to his store, Abt Electronics and Appliances. His motto, "The Answer is Always 'Yes' to Any Reasonable Request," hangs on the wall to remind employees who's got the right of way. His secret is simple. "Keep the customer happy," he said. From the quick, friendly greeting and the honest product advice to the customers, Abt follows through with delivery, installation and future service of the product. Abt Electronics began as Abt Radio during the depression, started with $800 by Dave and Jewel Abt. Jewel, 91, still works in the store,