Shawn Score

Best Buy's president of U.S. retail stores, Shawn Score, retired. He will be succeeded by Best Buy's chief human resources officer. 

As Best Buy tries to reinvigorate its big-box store business, it is counting on a onetime store clerk to fix a pressing problem: a belief among many consumers that its blue-shirted workers don't know what they are talking about.

Shawn Score, Best Buy's senior vice president of U.S. retail, who started out selling VCRs and camcorders at a Best Buy in North Dakota 26 years ago, acknowledges the electronics chain has "let its customer-service muscle atrophy."

That is a big problem for a retailer that derives more than 90% of its $50 billion

Best Buy Co. laid off 400 employees Tuesday at its corporate headquarters in Richfield, the first major salvo in CEO Hubert Joly's campaign to transform the lumbering $50 billion giant into a more nimble retailer equally at home in malls and cyberspace.

Joly made the downsizing move just days ahead of what could be a crucial point in the company's 47-year history. Founder Richard Schulze faces a Thursday deadline to make an offer to buy the company. Schulze's decision will have profound consequences on the future of Best Buy

A Forbes article says that Best Buy is going to be concentrating on tablets for the holidays:

“Going into the holidays, we will make tablets a focus,” said Shawn Score, the president of Best Buy’s wireless retail unit, Best Buy Mobile, in an interview. “Like e-readers over the last couple years, we think customers will think of Best Buy for tablets and expect us to have the right ones.” … Score declined to specify which tablets Best Buy will carry, but said there will be multiple models.

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