Terry Oates

By The Dealerscope Staff What's going to keep retail profitable this year? Dealerscope polled retailers and listened to retail executives of various formats and sizes to determine what practices they deemed important to their bottom line in 2002. The response, to a great extent, sent us back to basics, with a few twists. 1. Strengthen Employee Training Sales associates: your best asset or your greatest liability. The same goes for everybody else on payroll. "Probably the biggest best practice we have is a dedication to employee education," said Tweeter Home Entertainment Group CEO Jeff Stone. Every Tweeter employee, including corporate office employees, goes

Consumers' current desire and need to stay close to home could prove a boon for some appliance sectors. By Collin Keefe With the year-long economic slump looking like it's going to get worse as 2001 winds down, merchants and manufacturers in almost every sector are lowering their expectations for 2002, while scrambling to amass a survival plan to get themselves out of 2001's hole. In the major appliances world things aren't much different. Recent indicators show that sales, if not flat, are falling. Industry vets like Miele Marketing Manager Lynda Coyle say that throughout the series of economic setbacks in the U.S.

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