All Of Life Is A Sale
5. Six Sigma Fuels Retail Power: Six Sigma’s most relevant-gentry for retailers is called “Muda” which in Japanese means “waste.” Relieving and disposing sales performance waste reduces product and service costs, increases quality, services and consistency. Specifically excellence in preventing waste within Six Sigma includes A. TESTING your sales associates knowledge. B. INVENTORY supply level insurance. C. WAITING time for customers creates lost opportunity. D. SPEED to customer support and deliverables creates or defeats opportunity. E. MOTIONING responsibility to the wrong team member in store hurts opportunity. F. OVERPRODUCTION causes associates not to know where to start or stop causing both associate and customer stress, lost promises. G. OVER PROCESSING by some associates suggests weakness in deliverables from other associates which equates to poor customer service, support and care.