Tell Us Your Story: PowerHouse Alliance Focusing on Staff, Customer & Vendor Needs
The PowerHouse Alliance includes distributor member companies that have been in business for 25, 50, and even 100+ years. As a group, we have vast experience in dealing with changing market conditions. During the COVID-19 pandemic, the PowerHouse Alliance has kept a pulse on government restrictions and recommendations across the country and we continue to communicate and work together to ensure we are doing everything we can to keep employees and customers safe while responding to their business needs.
“ECD has been in business for over 60 years and in that time, we have endured many challenges including recessions, and natural disasters,” said Brett Provenzano, Vice President for ECD. “Through all of the ups and downs, the biggest lessons learned have been to be nimble, react quickly to change, and to do everything feasible to protect our employees and customers.”
Members have implemented restricted will-call and drive-through pick-up areas, strict cleaning methods, work from home options, and paid time off for employees that are unwell or caring for a loved one. These additional safety measures and flexible work options give employees and integrators peace of mind. It also ensures dealers continue to have safe access to the inventory they need to work without interruption.
“We have locked down all entrances except for one per location, which our customers have been asked to use. Customers are being asked to call and schedule pickups, or to call upon arrival to arrange for the safe exchange of goods,” said Alec Haight, Vice President for Pioneer Music Company (PMC). “We have also implemented freight disinfectant. As soon as in-bound product is off-loaded we spray the freight with an ammonia solution, and it sits untouched for a minimum of 15 minutes before the team checks it in. The same disinfectant is used for outgoing shipments once a pick-up order has been pulled.”
“Many staff members are working from home and we are limiting the amount of customer traffic to ensure everyone is able to keep a minimum six-foot distance from one another at any given time,” said Garret Breinholt, buyer and sales manager for Mountain West. “We have also implemented strict cleaning protocols including mandatory sanitization of door handles and other touch points on will call carts, counters, and more, every time a customer enters or exits the building. The offices are cleaned twice a day and a deeper clean and sanitization is performed on weekends.”
With a slowing market overall, we are sensitive to the fact that dealers and integrators can use any break they can get in the short term. Many PowerHouse Alliance members are offering financial relief options including free UPS Ground and courier shipments in order to support our customers however we can. PowerHouse Alliance distributor members are deeply integrated in their communities and are doing everything they can to support their staff, customer, and vendor needs in order to come out of the COVID-19 crisis stronger than ever.
The PowerHouse Alliance is a national consortium of regional wholesale distributors delivering over 250 brands for custom installers, specialty dealers, large retailers and industry buying groups in the residential and commercial audio/video, home entertainment, security, networking, IT and consumer electronics accessories markets. With combined annual sales in excess of $700 million, PowerHouse Alliance member companies represent 850,000 square feet of warehouse space in over 50 convenient locations across the country.